Privacy Policy

Privacy Policy

Last updated: 2025-03-15 11:40:25

We value your privacy and are committed to protecting your Personal Data. This Privacy Policy explains how we collect, use, store, disclose, and protect your data when you use our services, including the Surveiku website and applications.

1. COLLECTION OF PERSONAL DATA

We collect your Personal Data in several ways, including:

a. Data You Provide Directly:

  • Full name

  • Email address

  • Phone number (if required)

  • Account information (username, password)

  • Payment data (only if you purchase paid services)

  • Survey content and your users’ response results

b. Data Collected Automatically:

  • IP address

  • Device type and operating system

  • Access history and visit time

  • Cookies and other tracking technologies (see the Cookie Policy)

c. Data from Third Parties:

We may receive additional data from third-party services such as Google or Meta if you choose to log in through those accounts.

2. USE OF PERSONAL DATA

We use your Personal Data for the following purposes:

  • Providing access to Surveiku services

  • Managing accounts and user authentication

  • Sending important notifications and service updates

  • Providing customer support

  • Analyzing usage and improving service performance

  • Enforcing our Terms of Service

  • Complying with applicable legal and regulatory obligations

3. LEGAL BASIS FOR PROCESSING

Surveiku processes Personal Data based on:

  • Your explicit consent

  • Performance of a contract (for example, when you create an account or subscribe)

  • Legal obligations

  • Our legitimate interests, such as security and service improvement

4. DATA STORAGE AND RETENTION PERIOD

Your Personal Data will be stored for as long as:

  • Your account remains active;

  • It is needed to fulfill the purposes of data collection;

  • It is required for legal, accounting, or reporting purposes.

Once it is no longer needed, the data will be permanently deleted or anonymized in accordance with our internal policies.

5. DISCLOSURE OF DATA TO THIRD PARTIES

We do not sell or rent your data. However, your data may be disclosed to:

  • Sub-processors and service providers such as cloud storage providers (e.g., Google Cloud);

  • Legal authorities or government bodies if required by law;

  • Third parties in the context of a merger, acquisition, or business restructuring (with prior notice to you where possible).

All third parties are subject to confidentiality and data security obligations.

6. INTERNATIONAL DATA TRANSFERS

Personal Data may be processed outside of Indonesia (for example, on global cloud servers). We will ensure that all international data transfers comply with applicable regulations, including the use of Standard Contractual Clauses (SCCs) or other safeguards.

7. DATA SECURITY

We implement various technical and organizational security measures to protect your Personal Data from unauthorized access, alteration, disclosure, or destruction, including:

  • Encryption of data in transit and at rest

  • Multi-Factor Authentication (MFA)

  • System monitoring

  • Regular security testing

However, no system is 100% secure. We continuously work to improve security as technology evolves.

8. YOUR RIGHTS AS A DATA SUBJECT

You have rights regarding your Personal Data, including:

  • The right to access your data

  • The right to correct inaccurate data

  • The right to withdraw consent

  • The right to delete data (right to erasure)

  • The right to object to or restrict processing

  • The right to data portability

Requests may be submitted through our contact details, and we will respond within the time limits required by law.

9. CHILDREN’S PRIVACY

Our services are not intended for children under the age of 13 (or 16 as required under certain jurisdictions). We do not knowingly collect Personal Data from children without parental/guardian consent.

10. COOKIES AND ONLINE TRACKING

We use cookies and similar technologies to improve the user experience. Full information is available in our Cookie Policy.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. If there are significant changes, we will notify you via email or through a notice on the website. The last updated date will always be stated above.

12. CONTACT US

If you have any questions, requests, or complaints regarding your privacy, please contact us:

 

Email: info@surveiku.com

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